Wednesday 2 May 2012

Regulate status of people from other SADC countries

QUESTION 116/ NW125E
DATE OF PUBLICATION: Friday, 17 February 2012
INTERNAL QUESTION PAPER NO 02 of 2012
Mr G B D Mc Intosh (Cope) to ask the Minister of Home Affairs:

Whether there are any plans to regulate the status of nationals from Southern African Development Community countries, except Zimbabwe; if not, what is the position in this regard; if so, what are the relevant details?
NW125E

REPLY:
No. Not at the stage.


http://www.pmg.org.za/node/30871

Tuesday 1 May 2012

Register of Deported Persons

QUESTION 89 / NW97E
DATE OF PUBLICATION: Thursday, 09 February 2012
INTERNAL QUESTION PAPER NO 01 of 2012
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:

(1)        Whether her Department maintains a register of persons who have been deported from South Africa; if not, why not; if so, (a) which Directorate is responsible for maintaining this register and (b) what are the details of the (i) content and (ii) management of the register;

(2)        whether the details of such illegal foreigners are available to (a) all offices of her Department, including ports of entry and (b) other Government Departments; if not, why not; if so, what are the relevant details?
NW97E

REPLY:

(1)                          Yes. The Department of Home Affairs maintains a register of persons who have been deported from South Africa.

(1)(a)         The Directorate: Inspectorate maintains this register.

(1)(b)(i)      The personal particulars of all deportees are recorded, manually, as well as, electronically on both the Case Management System (CMS), and the Movement Control System (MCS). The following personal particulars are recorded:

·            The sequence number of the application
·            Name, surname and date of birth of deportee
·            Nationality, gender and file reference number of the deportee
·            The reason for deportation and placing on the Visa and Entry Stop List

(1)(b)(ii)      Only designated officials within the Directorate: Deportation and Directorate: Inspectorate manage the register.

(2)(a)         Yes. Details of deportees are electronically available on the MCS to all offices of the Department, including Ports of Entry.
(2)(b)         Yes. The following Departments are linked to the Department of Home Affairs’ database and have access (read / view) to the Department’s Movement Control System, which reflects the details of persons whose names have been placed on the Visa and Entry Stop:
·            The South African Police Service (SAPS)
·            The South African Revenue Service (SARS)


http://www.pmg.org.za/node/30871

Monday 30 April 2012

New Headquarters Rental Costs


Reply received:  February 2012  QUESTION 46 / NW51E
DATE OF PUBLICATION: Thursday, 09 February 2012
INTERNAL QUESTION PAPER NO 01 of 2012
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:

(1)        What is the (a) yearly rental for and (b) floor space of the (i) new and (ii) previous premises used as the Headquarters of her Department;

(2)        on what dates did her Department pay the (a) final rental in respect of the previous premises and (b) first installment in respect of the new premises to which the Headquarters relocated;

(3)        who is the registered owner on the title deed of the new premises;

(4)        whether her Department publicly invited tenders; if not, why not; if so, (a)(i) when and 
(ii) where was it published, (b) which company was awarded the tender and (c) which 
(i) companies and (ii) properties were shortlisted;

(5)        in respect of the specified companies and properties that were shortlisted, what was the (a) floor space and (b) rental of each of these properties?
NW51E

REPLY:

(1)(a)(i)    The yearly rental is R33,195,583.80 (VAT inclusive).

(1)(a)(ii)    The floor space is 25,388.50 square meters.

(1)(b)(i)    The yearly rental was R25,694,247.90 (VAT inclusive).

(1)(b)(ii)    The floor space was 30,858.72 square meters.

(2)(a)       Date of final rent paid will be once the Department has vacated the premises.
(2)(b)       The first instalment will be on the date of occupation of the new premises.

(3)           The registered owner of the new premises is Manaka Property Investments (Pty) Ltd.


http://www.pmg.org.za/node/30871

Saturday 28 April 2012

Border Facilities

QUESTION 44 / NO339E
DATE OF PUBLICATION: Tuesday, 21 February 2012

INTERNAL QUESTION PAPER NO 03 of 2012
Mr M S F de Freitas (DA) to ask the Minister of Home Affairs:



Whether there are any plans in place to improve the (a) infrastructure and (b) facilities at Border Crossings with regard to (i) Capacity, (ii) Information and Communications Technologies and (iii) Staff; if not, why not; if so, what are the relevant details?

NO339E

REPLY:



Yes. The following plans are in place, in respect of:



(a)                 Infrastructure:    Some additional funding has been secured from National Treasury. Depending on process negotiated with Public Works, the Department hopes to improve its infrastructure at Ports of Entry, in terms of office space, for day to day operations, as well as, accommodation for its officials.



(b)(i)     Capacity:          A capacity building programme has been developed. This programme will be rolled out, systematically to all Ports of Entry over the next few years. The Program addresses the current challenges encountered in the management of trends in migration, and the facilitation of movement of persons.



(b)(ii)     ICT:                  -         The Department is, currently, engaged in a partnership with the South African Revenue Service, in respect of the eMovement Control System (eMCS)

                                    -         The Department is, also, busy with a Systems Modernization initiative, which will enable the enhancement, and integration of key Information Technology systems

                                    -         The upgrade of Information Technology infrastructure for improved security, data integrity and communication.



(b)(iii)    Staff:                The Department will place emphasis on reducing the turnaround times, in relation to filling existing vacancies





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Friday 27 April 2012

Zim dispensation: 2nd Phase

QUESTION 117 / NW126E
DATE OF PUBLICATION: Friday, 17 February 2012

INTERNAL QUESTION PAPER NO 02 of 2012
Mr G B D Mc Intosh (Cope) to ask the Minister of Home Affairs:



Whether there are any plans in place to implement a second phase to regulate the status of Zimbabwean nationals in South Africa; if not, what is the position in this regard; if so, when is this second phase envisaged to (a) commence and (b) end?

NW126E

REPLY:



(a) & (b) No. The position of the Department of Home Affairs has been very clear in this regard. A second phase to regulate the status of Zimbabwean nationals will not be implemented.
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Monday 16 April 2012

Home Affairs Travel Agents

 http://www.pmg.org.za/node/29273
QUESTION 604 / NW647E

DATE OF PUBLICATION: Friday, 04 March 2011

INTERNAL QUESTION PAPER NO 4 of 2011
Mr G G Boinamo (DA) to ask the Minister of Home Affairs:



(1)        (a) Which travel agencies or travel service providers does her Department use currently and (b)(i) how and (ii) when were they appointed in each case;



(2)        what was the (a) budgeted amount and (b) actual amount paid to each specified service provider for Departmental travel expenditure in the
(i) 2007-08, (ii) 2008-09 and (iii) 2009-10 financial years?

NW647E



REPLY:



(1)(a)                 The Department of Home Affairs utilises the following corporate travel service providers:



·                     Wings Naledi Travel

·                     Magic Travel

·                     Connex Travel

·                     Duma Travel

·                     Nexus XL



(1)(b)(i)              The Department utilises the above-mentioned agencies on a rotational basis, as listed on the Department’s database of service providers.



(1)(b)(ii)             -           Wings Naledi                 January 2004

                        -           Magic Travel                  May 2007

                        -           Connex Travel    May 2004

                        -           Duma Travel                  February 2008

                        -           Nexus XL                      April 2011



(2)(a)&(b)           The information is specified in the table below:



Travel Agency

2007/08

2008/09

2009/10

Total

Budgeted

257,576,000.00

189,036,000.00

188,500,000.00

635,112,000.00

Wings Naledi

33,178,716.48

19,997,385.05

55,427,636.66

108,603,738.19

Duma Travel

1,397,259.06

12,149,960.12

29,433,542.22

42,980,761.40

Magic Travel

-

22,526,294.41

65,330,114.01

87,856,408.42

Connex Travel

5,325,272.44

7,037,184.57

4,256,844.58

16,619,301.59

Actual Expenditure

39,901,247.98

61,710,824.15

154,448,137.47

256,060,209.60






Saturday 14 April 2012

Tighter Visa Requirements for South Africans

 http://www.pmg.org.za/node/29273
QUESTION 660 / NW706E

DATE OF PUBLICATION: Friday, 04 March 2011

INTERNAL QUESTION PAPER NO 4 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(a) Which countries have (i) escalated their visa requirements for travel by holders of South African passports and (ii) discontinued bilateral agreements on travel by holders of South African passports since 1 January 2005 up to the latest date for which information is available, (b) what are the reasons in each case and (c) what steps has she taken to deal with the concerns of each specified country?



NW706E



REPLY:



(a)(i)         -        The United Kingdom introduced visa requirements for South African passport holders with effect from 3 March 2009.

-        In 2010 Nigeria added a deposit requirement for first-time South African travellers to Nigeria.



(a)(ii)        No countries have discontinued bilateral agreements on travel by South African passport holders.



(b)                       The United Kingdom expressed concerns regarding the security features of South African passports, and the integrity, thereof, since many travellers were found to be in possession of passports that were acquired fraudulently.



In terms of the Visa regime, the South African Government imposes a deposit for first time travellers from Nigeria to South Africa, which is refundable. The Nigerian Government, then, took a decision in 2010 to, also, impose the deposit requirement for first time travellers from South Africa to Nigeria.

(c)                       The Department of Home Affairs, in conjunction with other stakeholders, enhanced the security features of South African passports. We are in the process of improving the accuracy, and the integrity of our National Population Register (NPR).



NOTE: Switzerland imposed visa requirements for completely different reasons, and that is, as a consequence of that country moving into the Schengen Group of countries in 2008, whose policy on South Africa has, always, been towards visa requirement.



Friday 13 April 2012

Scarce Skills and Work Permit Quota Statistics

 http://www.pmg.org.za/node/29273
QUESTION 712 / NW765E

DATE OF PUBLICATION: Friday, 04 March 2011

INTERNAL QUESTION PAPER NO 4 of 2011
Dr C P Mulder (FF Plus) to ask the Minister of Home Affairs:†



(1)        How many permits have been issued (a) for (i) scarce skills and (ii) work in terms of the scarce skills and work permit quota list for each year since the announcement of the list and (b) in each category;



(2)        what is the country of origin of each expert who has received a work permit in terms of this list;



(3)        how many of the work permits were issued to persons in the (a) private sector, (b) public sector and (c) non-governmental organisations;



(4)        (a) how many permits were extended for an additional period of time (i) for each category and (ii) in total and (b) how many persons who had entered the country in this manner have obtained citizenship and (c) what country each originates from?

NW765E



REPLY:



(1)(a)&(b)           The Department of Home Affairs is, only, able to provide statistics for the Specific Professional Category / Specific Occupational Class of quota work permits issued for the following periods:



·                     January 2007 to March 2008; and

·                     April 2008 to May 2009



                        For the numbers issued under each category, please refer to Annexures 1 and 2 respectively:



(2)                    Before the centralisation of all temporary residence applications, the Department’s Regional Offices did not keep statistics, in respect of the country of origin, of each expert, in the category, under which the permits were issued. After the implementation of the Track & Trace System, the Department can provide statistics for the country of origin of each expert, but not the category. Please refer to Annexure 3.



(3)(a) to (c)        The Department does not keep record of the number of permits issued to persons in the Private Sector, Public Sector and Non-Governmental Organisations. The reason being that quota work permits are regarded as open ended. This means that a quota work permit holder may change from employer, as long as he, or  she stays employed in the same occupational field, under which his, or  her quota work permit was issued.



(4)(a) to (c)        Again it needs to be stated that the Department does not keep record of the number of permits that were extended for an additional period of time for each category, and in total, how many persons who had entered the country in this manner have obtained citizenship, and what country each originates from.



Thursday 12 April 2012

Travel Expenses

 http://www.pmg.org.za/node/29273
QUESTION 713 / NW766E

DATE OF PUBLICATION: Friday, 04 March 2011

INTERNAL QUESTION PAPER NO 4 of 2011
Dr C P Mulder (FF Plus) to ask the Minister of Home Affairs:†



(1)        How many overseas visits has she undertaken since being appointed to her post in May 2009 and (b) how many days was she abroad in the performance of her duties;



(2)        (a) to what countries did she travel, (b)(i) how many and (ii) which of these visits took place at the invitation of a host country, (c) what costs did her Department have to pay for such visits, (d) how many of her Department’s officials accompanied her on each trip and (e) what was the purpose of each visit abroad;



(3)        how many overseas visits have officials of her Department undertaken in the performance of their duties, (b) what were the costs for each official in connection with each visit and (c) what was the purpose of each individual visit undertaken by each official?

NW766E



REPLY:



(1)(2)(3) The Honourable Member is, kindly, referred to the Departmental Annual Reports of the years under question.



Wednesday 11 April 2012

Home Affairs Cricket World Cup Tickets

http://www.pmg.org.za/node/29273

QUESTION 816 / NW888E

DATE OF PUBLICATION: Friday, 11 March 2011

INTERNAL QUESTION PAPER NO 6 of 2011
Adv L H Max (DA) to ask the Minister of Home Affairs:


Whether (a) her Department or (b) any of its affiliated entities have purchased any tickets for the ICC Cricket World Cup 2011; if not, why not; if so, (i) what process has been followed to purchase these tickets, (ii) how many tickets have been purchased, (iii) for which matches, (iv) what has been the total cost of these tickets, (v) what are the reasons for purchasing these tickets, (vi) to whom will each of these tickets be allocated and (vii) on what was the decision for the allocation of these tickets based?

NW888E



REPLY:


THE DEPARTMENT OF HOME AFFAIRS:



(a)        No. The Department of Home Affairs did not purchase any tickets for the ICC Cricket World Cup 2011.



THE GOVERNMENT PRINTING WORKS (GPW):



(b)        No. The GPW did not purchase any tickets for the ICC Cricket World Cup 2011.



THE FILM AND PUBLICATION BOARD (FPB):



The question was referred to the FPB and it responded as follows:



(b)        No. The FPB did not purchase any tickets for the ICC Cricket World Cup 2011.



THE INDEPENDENT ELECTORAL COMMISSION (IEC):



The question was referred to the IEC and the Commission responded as follows:



(b)        No. The IEC did not purchase any tickets for the ICC Cricket World Cup 2011.





Tuesday 10 April 2012

Corruption in the Department and its Service Providers

 http://www.pmg.org.za/node/29273

QUESTION 836 / NW908E

DATE OF PUBLICATION: Friday, 11 March 2011

INTERNAL QUESTION PAPER NO 6 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        Whether the Counter-Corruption and Security Directorate has determined the extent of corruption within her Department and its service providers; if not, why not; if so, what are the (a) details and (b) outcomes of this assessment;



(2)        whether the Directorate has established a clear plan of action to address the corruption experienced; if not, (a) why not and (b) when will such a plan be in place; if so,



(3)        whether this plan is available; if not, why not; if so, where may a copy of the plan be obtained;



(4)        whether action (a) has been and (b) will be taken to deal with the key challenges to combating corruption as identified in the Strategic Plan 2010 to 2013 (details furnished); if not, why not; if so, what are the relevant details;



(5)        whether the Counter-Corruption and Security Directorate has carried out any targeted counter-corruption activities or blitzes; if not, why not; if so, what are the relevant details of each activity?

NW908E



REPLY:



(1)(a)&(b)           Yes. The Baseline Study on the Causes and Scope of Corruption referred to, in my response to Question 2897 of 2010 – attached herewith as Annexure A – has been completed. It must, however, still be presented to the Executive Management of the Department, and myself for final consideration. It will be implemented, thereafter.



(2)(a)&(b)           Yes. As indicated in my response to Question 2897, in 2010 and, once the Baseline Study on the Causes and Scope of Corruption in the Department of Home Affairs has been finalised, the recommendations, and outcomes of the Baseline Study will form the ultimate Plan towards fighting corruption in the Department.



(3)                    No, as it has not, yet, been finalised. As indicated in my response to Question 2897 in 2010, once the Plan has been finalised, it will, then, be made available within the Department.



(4)(a)&(b)           Yes. In this regard, the Honourable Member is referred to my response to Question 2897 in 2010 – part (3) – which is attached herewith, as Annexure A.



(5)                    Yes. There have been targeted counter-corruption activities which have, jointly, been undertaken internally with the Inspectorate of the Immigration Services (IMS) Branch, and with the assistance of other relevant stakeholders, such as the South African Social Security Agency (SASSA), and the South African Banking Risk Information Centre (SABRIC). The South African Police Service (SAPS), including the Directorate for Priority Crimes Investigations (the Hawks), were, also, involved when conducting these targeted counter corruption activities. Some of these operations have been covered, widely, in the media, and amongst the most prominent are:



·                     In August 2010, when a senior Department of Home Affairs' official, together with a Director of a private company were caught in the act of “corrupt activities” by the South African Police Services' Hawks unit, and the Department of Home Affairs’ Counter-Corruption and Security Branch.

·                     The arrest of Government officials in the Limpopo, and Mpumalanga Provinces in December 2010.



The Branch: Counter Corruption and Security is continuing with its targeted counter-corruption activities, and, at this stage, the Department cannot divulge the further relevant details of each activity.





Monday 9 April 2012

Asylum applications statistics

http://www.pmg.org.za/node/29273

QUESTION 837 / NW910E

DATE OF PUBLICATION: Friday, 11 March 2011

INTERNAL QUESTION PAPER NO 6 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



With reference to her reply to question 3545 on 17 December 2010, (a) in respect of the (i) 2008-09 and (ii) 2009-10 financial years and (b) during the period 1 April 2010 up to the latest specified date for which information is available, (i)(aa) how many applications for asylum were received by her Department, (bb) what is the number of applicants for each nationality and (cc) how many of these applications were rejected as manifestly unfounded for each (aaa) Refugee Reception Centre and (bbb) nationality, (ii) how many appeals against these applications rejected as unfounded were received from each
(aa) Refugee Reception Centre and (bb) nationality, (iii) how many appeals were (aa) considered and (bb) upheld by the Appeal Board and (iv)(aa) how many permits granting refugee status were issued and (bb) what is the number of permits granted for each nationality for each of these periods?

NW910E



REPLY:



(a) & (b)            The Department of Home Affairs is, still, in the process of researching the relevant information. The information will be made available to the Honourable Member, once the final figures have been processed.





Saturday 7 April 2012

Refugee Centre Cape Town

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QUESTION 924 / NW1042E

DATE OF PUBLICATION: Friday, 18 March 2011

INTERNAL QUESTION PAPER NO 8 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        Whether, with reference to a certain judgement (details furnished), her Department has applied to have the land use restrictions applicable to erven 24150, 24151 and 24165, Cape Town, amended in order to permit the lawful operation of the office at the premises; if not, what arrangement has been made to move the Refugee Centre to alternative premises; if so, what was the (a) status and (b) outcome of the application;



(2)        whether the minimum requirement of 90 on-site staff (excluding interns), dedicated to administrative work of the centre, as required by the judgement, has been achieved; if not, (a) why not and (b) when is it anticipated that this will be achieved; if so, (i) how many dedicated administrative staff are employed at the centre and (ii) when was the minimum requirement of 90 on-site staff achieved;



(3)        whether the Centre has continued to operate; if not, why not; if so, how many refugees (a) attend the centre and (b) have their applications processed on a daily basis;



(4)        what is the number of toilets (a) which has been determined by the Medical Officer of Health of the City of Cape Town as being appropriate for the Centre and (b) currently available to refugees attending the Centre;



(5)        what measures have been put in place to prevent refugees from
(a) sleeping on the street outside the Centre, (b) being forced to attend the Centre on repeated occasions without any guarantee of their applications being processed and (c) continuing to be considered illegal immigrants despite repeated attempts to apply for permits?

NW1042E

REPLY:

(1)(a)&(b)       Yes, through the Department of Public Works (DPW). As an application for rezoning will take up to twelve months, or more to finalise, and would be in contravention of the judgement which, only, allowed for a two months period, the DPW resorted to exploring possible alternative sites for the Cape Town Refugee Reception Office (CTRRO). The latest process comprised an open advert call for proposals, which was done through the printed media (Cape Times and Cape Argus). Subsequently, applicants were invited for presentations, and, currently, the DPW is engaged in the short-listing process.



(2)(a)             No. The requirement has not been achieved, as the minimum of 90 on-site staff was proposed by the Court. The basis for this number has not been shared with the Department of Home Affairs. The Department is fast tracking the filling of vacant posts, and, once, the posts on the approved structure have been filled, it will improve capacity at the CTRRO. The CTRRO is categorised as a large office, and the Department is working towards ensuring that the CTRRO’s human resource, and infrastructure capacity is at par with other offices in the same category within the Department. The staff compliment at the CTRRO, thus, remains below the minimum requirement – as proposed by the Court – of 90 on-site staff.



(2)(b)             The availability of resources will dictate the length of time this will take.



(2)(b)(i)          The, current, total staff establishment is 39.



(2)(b)(ii)          Not applicable.



(3)                                   Yes. The CTRRO continues to attend to, and receive refugees, and asylum seekers.



(3)(a)              The total number of refugees, and asylum seekers, who attend the centre daily varies on a day by day basis between 1500 to 2500.



(3)(b)              All applications received on any specific day at the CTRRO are processed on the same day.

(4)(a)              A total of 20.



(4)(b)              A total of 20.



(5)(a)              The Centre Management and Senior Management from the Department’s Head Office have met with the Executive Mayor of Cape Town to try, and find a workable solution to deal with this issue. One solution, or measure had been law enforcement to discourage this practice.



(5)(b)              Applicants who visit the office, daily, are assisted with varying services of need. They are attended to without fail.



(5)(c)              No person is considered to be an illegal immigrant, once, they have approached the CTRRO, as all persons who visit the CTRRO are assisted on the same day, unless they have contravened specific legislation, and, or undermined South African laws.





Friday 6 April 2012

Š: Special Characters, Sepedi Names with Š

http://www.pmg.org.za/node/29273

QUESTION 1079 / NW1199E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Mr S G Thobejane (ANC) to ask the Minister of Home Affairs:



Why does her Department not apply the use of the character Š in capital with regard to Sepedi names in line with section 6(2) of the Constitution?



NW1199E



REPLY:



The Department of Home Affairs implemented a project throughout the country, which incorporated all special characters, including this one. The project went live during the third week of March 2011. Therefore, all new applications received, in respect of birth, marriage, and death certificates will have these characters, when the certificates are printed.





Thursday 5 April 2012

Migration Policy

http://www.pmg.org.za/node/29273

QUESTION 1100 / NW1222E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



What is the current position with regard to the establishment of an overall Migration policy?

NW1222E


REPLY:

It is work in progress.





Wednesday 4 April 2012

Recruitment Programmes

http://www.pmg.org.za/node/29273

 QUESTION 1101 / NW1223E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



Whether her Department intended integrating its recruitment programmes with Sector Education and Training Authorities; if not, why not; if so, what are the relevant details?

NW1223E



REPLY:



Yes. The Department of Home Affairs has aligned its recruitment processes with the requirements of the Sector Education and Training Authorities.



The Department has developed a Human Resource Development Strategy, in line with the Public Service Human Resource Development Strategic Framework Vision 2015, in terms of which the Department has committed to implement Internship and Learnership Programmes.



The purpose of these programmes is to address the high youth unemployment rate, in order to alleviate poverty, as well as, to create a pool of suitable qualified, and experienced people, from which the Department can draw from, for the filling of entry level positions.



The Deparment keeps a database of the participants of these programmes, and when filling entry level positions, preference is given to individuals who have served the Department before, either, as Interns, National Youth Service Programme participants, or contract workers.



Tuesday 3 April 2012

Smart Card Project


 http://www.pmg.org.za/node/29273



QUESTION 1102 / NW1224E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



Whether her Department intended integrating the stalled Smart Card project with the system used by the Department of Transport; if not; why not; if so, what are the relevant details?

NW1224E



REPLY:



The Smart Card project for the Department of Home Affairs will be designed in such a way that it is scalable, and expandable to accommodate other Government Departments, or interested stakeholders, on condition that the security of the card will not be compromised.

Monday 2 April 2012

Agreements with other Departments

http://www.pmg.org.za/node/29273



QUESTION 1103 / NW1225E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Ms A T Lovemore (DA) to ask the Minister of Home Affairs:



What are the details of the commitments made by her Department on delivery agreements concluded with other Departments as referred to in the Stategic Plan (details furnished)?

NW1225E



REPLY:



The Delivery Agreements which have been signed are with:



·                       The Minister of Health (Outcome 1)

·                       The Minister of Basic education (Outcome 2) and

·                       The Minister chairing the Justice, Crime Prevention and Security Cluster (Outcome 3).



Respectively, the main commitments in these Delivery Agreements relate to the registration of births and deaths, and the provision of statistics, the registration and documentation of school children, and the protection of identity and citizenship.



Saturday 31 March 2012

ID Smart Card

http://www.pmg.org.za/node/29273

QUESTION 883 / NW964E

DATE OF PUBLICATION: Friday, 11 March 2011

INTERNAL QUESTION PAPER NO 6 of 2011
Mr J J McGluwa (ID) to ask the Minister of Home Affairs:



(a) With reference to her reply to question 923 on 25 May 2010, what progress has been made in respect of the programme to replace the Identity Document (ID) with the Smart Card and (b) when will this system be implemented?



NW964E



REPLY:



(a)        Due to its sophistication, the Smart Card system will be piloted for a few months towards the end of the 2011/12 financial year, before it can replace the current Identity Document (ID). Planning is in progress to ensure that infrastructure in front offices, like Live Capture functionality, is completed, prior to the Smart Card implementation.



(b)        The system is envisaged to be implemented, during the 2012/13 financial year, in a phased approached.



Friday 30 March 2012

Legal Costs

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QUESTION 1104 / NW1226E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Ms A T Lovemore (DA) to ask the Minister of Home Affairs:



(a) What budgetary allocation has been made for (i) defending and (ii) possible cost orders for litigation involving her or her Department as a respondent for the (aa) 2011/12, (bb) 2012/13 and (cc) 2013/14 financial years and (b) to which budgetary programme are these funds allocated?

NW1226E



REPLY:



(a)(i)&(ii)            (aa)       2011/12 R22,717,000.00

                        (bb)       2012/13 R23,852,000.00

                        (cc)       2013/14 R25,045,000.00



(b)                    The allocations were made under Programme 1: Administration: SCOA item: State Attorney: Legal Advice.



Thursday 29 March 2012

Turnaround times: ID, Temporary- & Permanent Residence

http://www.pmg.org.za/node/29273

QUESTION 1105 / NW1227E

DATE OF PUBLICATION: Friday, 01 April 2011

INTERNAL QUESTION PAPER NO 10 of 2011
Ms A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        With reference to her Department’s 2011/12 to 2013/14 Strategic Plan, why has (a) the turnaround time for issuing permanent residents’ permits increased from 6 month in the 2009/10 financial year to 8 months in the 2010/11 financial year, (b) the turnaround time for issuing temporary residence permits increased from 4 weeks in the 2009/10 financial year to 16 weeks in the 2010/11 financial year and (c) the turnaround time for the second issuing of identity documents increased from 40 days in the 2009/10 financial year to 47 days in the 2010/11 financial year;



(2)        why does the Strategic Plan not indicate any improvement on the 2009/10 turnaround times referred to for the years 2011/12 to 2013/14?



NW1227E



REPLY:



(1)(a)&(b)           In November 2010 the Department undertook a process to completely transform, and stabilise the issuance of permits to foreign nationals. It must, however, be known that we have to take into account security, as well, and not, just, speed.



(1)(c)                 With respect to identity documents, relatively, small fluctuations in turnaround times are to be expected. This is, usually, due to short-term operational challenges, or the introduction of new processes, such as those aimed at strengthening security. The overall trend, regarding turnaround times, over the medium, has been upwards.



(2)                    The Department adjusted the turnaround times in the 2011/12 to 2013/14 Strategic Plan to 8 months for permanent residence permit applications, and 16 weeks for temporary residence permit applications, respectively, as a result of the new centralised adjudication process.



                        Similarly, the turnaround times of identity documents have, also, been adjusted in the Department’s 2011/12 to 2013/14 Strategic Plan, as a result of specialised operational procedures, and security enhanced processes. Therefore, it is due to the current procedures, and in the interest of ensuring maximum quality, and security enhancement.



Wednesday 28 March 2012

Asylum: First safe country principle

 http://www.pmg.org.za/node/29273

QUESTION 1182 / NW1317E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        With reference to her response to Question 22 for Oral Reply on 23 March 2011 regarding the implementation of the first safe country principle for asylum seekers, (a)(i) which stakeholders have been consulted and
(ii) when were they consulted and (b)(i) which stakeholders does she intend to consult and (ii) when does she intend to consult them;



(2)        (a) when will the implementation of the first safe country principle with respect to asylum seekers be placed on the agenda of SADC, and
(b) what are the further relevant details;



(3)        why she will not undertake to ensure that asylum seekers are not turned away from South Africa's borders based on the fact that this is not the first safe country they have reached;



(4)        whether an instruction has been issued to immigration officials to turn asylum seekers away from our borders based on the fact that this is not the first safe country they have reached; if so, (a) when was this instruction issued and (b) what are the details of the instruction;



(5)        whether her Department has developed a position paper or any other similar document with regard to the first safe country principle; if not, why not; if so, what are the relevant details?

NW1317E



REPLY:



(1)        Nothing has changed from what I said in my Oral Reply.





Tuesday 27 March 2012

Immigration Affairs Budget

http://www.pmg.org.za/node/29273

QUESTION 1183 / NW1318E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011


Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



With reference to page 52 of her Department's Strategic Plan for 2011/12 to 2013-14, (a)(i) why has the budget for Admission Services in the Immigration Affairs programme been reduced from R301 million in 2010/11 to R173.4 million for 2011/12 and (ii) what are the details of the impact this reduction is expected to have on Admission Services, (b)(i) why has the budget for Immigration Affairs Management within the Immigration Affairs programme been reduced from
R46 million in 2010/11 to R21.4 million for 2011/12 and (ii) what are the details of the impact this reduction is expected to have on Immigration Affairs Management?



NW1318E



REPLY:



(a)(i)      The budget for Admission Services of R301 million in the 2010/11 financial year took account for the commitments required for the 2010 FIFA Soccer World Cup (SWC). It was, accordingly, reduced to R173.4 million for the 2011/12 financial year.



(a)(ii)     The impact on Admission Services will be minimal, as this figure is the budget for normal operating costs without the commitments of the 2010 FIFA SWC.



(b)(i)      Similar reasons as (a)(i) above.



(b)(ii)     Similar reasons as (a)(ii) above.





Monday 26 March 2012

Training for Civic and Immigration Services

http://www.pmg.org.za/node/29273

QUESTION 1184 / NW1319E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



(1)        With reference to the National Treasury Estimates of National Expenditure 2011 (Vote 4, Home Affairs), why has the training budget for (a) Citizen Affairs been reduced from R1 590 000 in the 2010/11 financial year to R979 000 in the 2011/12 financial year and (b) Immigration Affairs been reduced from R7 622 000 in the 2010/11 financial year to R1 418 000 in the 2011/12 financial year;



(2)        what are the details of training within each programme that (a) is planned for the 2011/12 financial year and (b) will not take place in the 2011/12 financial year due to the budget cuts?

NW1319E



REPLY:



(1)(a)&(b)           The Department of Home Affairs has centralised all training at its Head Office in Pretoria, and all training, within the Department, now, falls within the line function of the Learning Academy.



(2)(a)                 The Learning Academy has prioritised the following training for, both, Immigration and Civic Services in the 2011/12 financial year:



·                     Management Development Programmes:



            These programmes will be directed at managers in the front line in, both, Civic and immigration Services. It will include, among others, courses on policy interpretation and implementation, strategic management and budgeting.



·                     Pilot: National Certificate: Home Affairs Services:

The Department has created a qualification, namely the National Certificate: Home Affairs Services. It has been registered with the South African Qualifications Authority (SAQA), and it will be piloted in the first quarter of the 2011/12 financial year. The qualification has three specialisation areas, namely Civic Services, Immigration Services and Refugee Affairs. Officials from Civic and Immigration Services will form part of the pilot project.

·                     Frontline Officers Training in Operational Excellence (uniform processes):

These training programmes will cover areas in Civic Services (births, marriages, deaths and identification), as well as, in Immigration Services (Permits, Port of Entry, Visas and Asylum Seekers). The training will focus on legislative changes, and will, also, be incorporated to update the training material where applicable.



In short, there has been a concerted effort to improve the training that has been offered in the two Core Business Branches to ensure that issues of operational excellence, and better service delivery for Home Affairs clients are continually, and systematically addressed.



(2)(b)                 Not applicable.



Saturday 24 March 2012

Illegal Immigrant Register

 http://www.pmg.org.za/node/29273

QUESTION 923 / NW1040E

DATE OF PUBLICATION: Friday, 18 March 2011

INTERNAL QUESTION PAPER NO 8 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        Whether her Department maintains a Register of persons considered to be foreigners illegally sojourning in South Africa; if not, why not; if so,
(a) which Directorate is responsible for maintaining this Register and (b) what are the details of the (i) content and (ii) management of the Register;



(2)        whether the details of such illegal foreigners are available to (a) all offices of her Department , including Ports of Entry and (b) other Government Departments; if not, why not; if so, what are the relevant details?



NW1040E



REPLY:



(1)              No. The Department does not have such a register.



(1)(a)           Not applicable



(1)(b)(i)        Not applicable



                

(1)(b)(ii)       Not applicable



(2)(a)           Not applicable



(2)(b)           Not applicable



Friday 23 March 2012

Interministerial immigration management

QUESTION 1202 / NW1338E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



(1)        Whether, with reference to the Government’s statement on the Cabinet meeting held on 30 March 2011, the interim report on the holistic management of immigration will be (a) tabled in the National Assembly or (b) published; if not, what is the position in each case; if so, (i) when and (ii) where;



(2)        (a) how is the inter-ministerial committee as referred to in the statement comprised and (b) when is the committee expected to revert to Cabinet with a proposal on the way forward?

NW1338E



REPLY:



The Cabinet appointed the Minister of Justice, the convenor of the Inter-Ministerial Committee, as he is the Chairperson of the Justice, Crime Prevention and Security Cluster. It would be appropriate, therefore, to direct questions regarding the Inter-Ministerial Committee to the Minister of Justice.

  http://www.pmg.org.za/node/29273



Thursday 22 March 2012

Tariff increases 2011

http://www.pmg.org.za/node/29273

QUESTION 1203 / NW1339E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011
Mr M Mnqasela (DA) to ask the Minister of Home Affairs:



(1)        With reference to the tariff increases which are effective from 1 April 2011, (a) what are the details of the financial calculations used to determine the cost of each service or product for which there is a cost and (b) why did the budget presented to the Portfolio Committee on 15 March 2011 indicate a six percent increase in revenue that was generated through the sale of goods and services produced by her Department (details furnished) and not the actual increase implemented;



(2)        whether she has been informed of public reaction to the tariff increases; if so,



(3)        whether she intends to reconsider the tariff increases; if not, why not; if so, what are the relevant details?

NW1339E



REPLY:



(1)(a)     The tariffs of the Department of Home Affairs were revised, and determined utilising the “Activity Based Costing Model”, which was approved by the National Treasury.



(1)(b)     The Department projected a six percent (6%) revenue forecast, as part of its budget input in August 2010 for the Medium Term Expenditure Framework (MTEF) period for services rendered. This was considered, and recommended by the Ministers’ Committee on the Budget (MINCOMBUD), and approved by Cabinet on 24 November 2010 for allocation to the Home Affairs vote in the 2011 budget. From this process, the Department had to prepare an “Estimate of National Expenditure” chapter and database on the basis of the approved figures.



In terms of Treasury Regulation 7.3, the Accounting Officer of an institution must review, at least, annually, when finalising the budget, all fees, charges or the rates, scales of tariffs of fees, and charges which are not, or cannot be fixed by any law which relate to revenue accruing to a revenue fund. The Accounting Officer must obtain approval from the National Treasury for the proposed tariff structure. This process was finalised, during the last quarter of the 2010/11 financial year to facilitate the implementation of the revised tariffs. The outcome of these revised tariffs will be used as a basis for the completion of the 2011 budget process in conjunction with the National Treasury inflation, and revenue forecast.



Since the budget process, as outlined above, precedes the tariff approval, and implementation, it is in this context that the actual increase cannot be similar to the forecast on the budget, and the actual implemented tariffs.



(2)        I have interacted with lots of people on this matter, and I have explained it, even, in my radio Talkshows, interviews, etc.



(3)        No. The tariff increase was gazetted, and will remain in place. In this regard, the Honourable Member’s attention is drawn to the Budget Vote Debate that took place on 12 April 2011. The reasons for the increase, as well as, why it will remain in place was, clearly, indicated in my address to the National Assembly.





Wednesday 21 March 2012

Migration in relation to climate change

http://www.pmg.org.za/node/29273

QUESTION 1219 / NW1356E

DATE OF PUBLICATION: Friday, 15 April 2011

INTERNAL QUESTION PAPER NO 11 of 2011
Mrs S V Kalyan (DA) to ask the Minister of Home Affairs:



Whether her Department has a strategy to deal with issues of migration and mobility in relation to climate change; if not, why not; if so, what are the relevant details?

NW1356E

REPLY:



No. It does not have.

Tuesday 20 March 2012

Postal Votes

 http://www.pmg.org.za/node/29273



QUESTION 1339 / NW1485E

DATE OF PUBLICATION: Thursday, 21 April 2011

INTERNAL QUESTION PAPER NO 12 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        Whether , with reference to her reply to question 9 for oral reply on 23 March 2011 in which she referred to local government elections, any arrangements are being made to allow citizens temporarily residing outside the country to register to vote in the 2014 general elections; if not, why not; if so, what arrangements;



(2)        whether any arrangements are being made to increase accessibility to voting stations in the 2014 general elections for citizens temporarily outside the country; if not, why not; if so, what arrangements?



NW1485E

REPLY:



The Independent Electoral Commission (IEC) has advised as follows:



(1)                 No. Current legislation, only, allows for voters to register where they, ordinarily, reside in the Republic of South Africa.



(2)        No. As stated in (1), above, current, legislation, only, allows for voters to register, where they, ordinarily, reside in the Republic of South Africa (RSA). In this regard, registration in territories outside the RSA, may give rise to the different treatment of voters depending, in which countries they find themselves in. Should this be done (increase accessibility to voting stations in the 2014 general elections for citizens temporarily outside the RSA) there are extensive changes which would have to be made in legislation, and the implications of these changes would have to be considered studiously. Therefore, Voting Stations, abroad, for overseas voting by eligible South Africans are located within South African High Commissions, Embassies and Consulates-General.





Monday 19 March 2012

Citizenship Non-compliance with Section 5

http://www.pmg.org.za/node/29273



QUESTION 1340 / NW1486E
DATE OF PUBLICATION: Thursday, 21 April 2011

INTERNAL QUESTION PAPER NO 12 of 2011
Mrs A T Lovemore (DA) to ask the Minister of Home Affairs:



(1)        Whether, with reference to Section 5 of the South African Citizenship Act, Act 88 of 1995, she has tabled in Parliament the names of any persons to whom she has granted citizenship notwithstanding their non-compliance with the prescribed requirements and the reasons for the granting of the citizenship; if so, what are the relevant details in (a) 2010 and (b) 2011 in each case; if not;



(2)        what (a) are the names of persons that she granted citizenship to since the beginning of 2011 and (b) were the reasons for granting citizenship in each case?

NW1486E



REPLY:



(1)  No.           

(2)(a)&(b). I have directed the Department to submit to Parliament the relevant

                 information.



Saturday 17 March 2012

Téléphonez au Directeur Général si Vous avez des Problèmes

Read the original English text, 
In case of doubt, the english text is valid

 Le Directeur Général des Affaires Intérieures invite les membres du public qui ont des problèmes qui ne sont pas adéquatement pris en compte à lui téléphoner sur son portable - le numéro se trouve sur le site Web des Affaires Intérieures. Il a dit ceci pendant un briefing au parlement le 15 mars en répondant à une question posée par le ministre fantôme des affaires intérieures du DA, Annette Lovemore.

Téléphoner au Directeur Général devrait être un dernier recours. Avant de téléphoner au DG…

Assurez-vous que vous avez gardé une trace écrite des dates où vous avez téléphoné ou envoyé des messages électroniques; et les noms des personnes avec qui vous avez parlé :

1 - déposez une plainte auprès du centre de service clientèle (CSC) 0800 20 44 76 ou par e-mail: csc@dha.gov.za. Assurez-vous que vous obtenez un numéro de référence

2 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, contactez le directeur du SCC: hennie.meyer @ dha.gov.za

3 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, demandez d'avoir le nom de quelqu'un de l'unité d'intervention opérationnelle (operational response unit) avec qui vous pourriez traiter. Contactez-le.

4 - Si vous n'obtenez pas de réponse satisfaisante (après 5 jours, je crois que c'est le temps qu'il leur faudrait), demandez à savoir le nom du directeur en chef (chief director) responsable de votre affaire, et obtenez leurs coordonnées. Contactez ce directeur en chef. Les administrateurs en chef de l'immigration (.. d'asile, permis etc) sont:
Directeur général adjoint: Services d'Immigration - J McKay
Directeur en chef de coordination et de soutien des affaires étrangères - N Mnyaka
Directeur en chef: Port Control - J. Mamabolo
Directeur en chef: Permis - M. Radebe
Directeur en chef: Inspection(Inspectorate)- M. Matthews
Directeur en chef: Gestion des Demandeurs d'Asile - L. Kgasi


Les administrateurs en chef des services municipaux (pièces d'identité, passeports, actes de naissance, etc) sont
Directeur général adjoint: services municipaux (civic services) - V Mkhize
Directeur en chef: Civic channel management- M. Moloi
Directeur en chef: services administratifs du traitement des pièces d’identité - T Sigama - (par intérim)
Directeur en chef: services administratifs des services d'état - N. Ramashia
Directeur en chef : services de soutien civique - Vacant
  
Les directeurs en chef pour lutter contre la corruption et pour la sécurité sont
Directeur général adjoint: Anti-corruption et sécurité-C Khwela - (par intérim)
Directeur en chef: enquête-C Khwela
Directeur en chef: Services de sécurité - S Hancock
  
(Tous les noms des responsables principaux sont sur le site Web des affaires intérieures. La structure/ organigramme des affaires intérieures est aussi sur ce blog)

5 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, contactez le directeur général adjoint qui correspond à votre affaire.

6 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, envoyez un message électronique au directeur général, M. Mkuseli Apleni, avec un résumé de votre problème (Mkuseli.apleni @ dha.gov.za). Indiquez :
· Quels documents vous avez demandés
· Quand vous avez remis votre demande
· Le bureau où vous avez remis votre dossier
· Vos numéros de référence pour votre dossier et le numéro de référence du CSC de votre plainte
· Quels directeurs en chef et quel directeur général adjoint vous avez contactés avant d’avoir contacté le DG.
· Les résultats qu’il vous faut et quand il vous les faut.

7-Si, après 5 jours, vous n'obtenez pas de réponse satisfaisante, téléphonez au DG sur son portable 0824497535.

********* Assurez-vous que vous pouvez résumer votre affaire et le résultat souhaité en 2 minutes car le DG est un fonctionnaire supérieur très occupé.************
   
Selon mon expérience, il répond lui-même à son téléphone portable, si vous lui téléphonez entre 7h15 et 8 heures du matin. Après cela, il est en réunion.

****** S'il vous plaît, rappelez-vous qu’avant de téléphoner au DG, vous devez avoir épuisé toutes les autres possibilités pour résoudre votre affaire .****************
   
8-Si vous n’avez pas de résultat en téléphonant au DG, envoyez un fax au ministre au 0128107307 ou au 0124326637 (confirmez ces numéros avec la CSC, avant l'envoi du fax). Ou contactez le secrétaire particulier (PA) du ministre pour confirmer le numéro de fax.

9-Si vous ne recevez pas de résultat en contactant le ministre, alors déposer une plainte auprès du Protecteur du citoyen (Public protector).

Selon mon expérience, téléphoner au DG marche en effet quand tout le reste échoue.
   
Aussi à partir de mon expérience, les hauts responsables du Ministère de l'Intérieur semblent très désireux de traiter directement avec les membres du public. Les contacter vous-même leur montre combien l’affaire vous est importante.

Résumé de la procédure de plaintes

1.Centre de Service Clientèle (Customer Service Centre (CSC))>>> 2. Directeur du CSC (CSC Manager)>>> Unité d'intervention opérationnelle (Operational Response Unit) >>> 4. Directeur en chef (Chief Director)>>>5.Directeur Général Adjoint (Deputy Director General (DDG))>>>6. Directeur Général (Director General(DG))>>>7.Téléphone portable du Directeur Général>>>8.Ministère>>>9.Protecteur du Citoyen (Public Protector)
  
Avertissement: ceci n'est pas une procédure de plaintes officielle des affaires intérieures. C'est la procédure que j'ai suivie qui a été la plus efficace. Pour une explication de la procédure officielle des plaintes, veuillez contacter le centre de service clientèle des affaires intérieures. En cas de doute, la version anglaise de ce texte est valable. Cette traduction n’a pas été faite par un traducteur officiel, et là où vous trouvez des erreurs ou des omissions, veuillez me les indiquer, en me donnant la version correcte – merci !

Le Directeur Général des Affaires Intérieures invite les membres du public qui ont des problèmes qui ne sont pas adéquatement pris en compte à lui téléphoner sur son portable - le numéro se trouve sur le site Web des Affaires Intérieures. Il a dit ceci pendant un briefing au parlement le 15 mars en répondant à une question posée par le ministre fantôme des affaires intérieures du DA, Annette Lovemore.

Téléphoner au Directeur Général devrait être un dernier recours. Avant de téléphoner au DG…

Assurez-vous que vous avez gardé une trace écrite des dates où vous avez téléphoné ou envoyé des messages électroniques; et les noms des personnes avec qui vous avez parlé :

1 - déposez une plainte auprès du centre de service clientèle (CSC) 0800 20 44 76 ou par e-mail: csc@dha.gov.za. Assurez-vous que vous obtenez un numéro de référence

2 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, contactez le directeur du SCC: hennie.meyer @ dha.gov.za

3 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, demandez d'avoir le nom de quelqu'un de l'unité d'intervention opérationnelle (operational response unit) avec qui vous pourriez traiter. Contactez-le.

4 - Si vous n'obtenez pas de réponse satisfaisante (après 5 jours, je crois que c'est le temps qu'il leur faudrait), demandez à savoir le nom du directeur en chef (chief director) responsable de votre affaire, et obtenez leurs coordonnées. Contactez ce directeur en chef. Les administrateurs en chef de l'immigration (.. d'asile, permis etc) sont:
Directeur général adjoint: Services d'Immigration - J McKay
Directeur en chef de coordination et de soutien des affaires étrangères - N Mnyaka
Directeur en chef: Port Control - J. Mamabolo
Directeur en chef: Permis - M. Radebe
Directeur en chef: Inspection(Inspectorate)- M. Matthews
Directeur en chef: Gestion des Demandeurs d'Asile - L. Kgasi


Les administrateurs en chef des services municipaux (pièces d'identité, passeports, actes de naissance, etc) sont
Directeur général adjoint: services municipaux (civic services) - V Mkhize
Directeur en chef: Civic channel management- M. Moloi
Directeur en chef: services administratifs du traitement des pièces d’identité - T Sigama - (par intérim)
Directeur en chef: services administratifs des services d'état - N. Ramashia
Directeur en chef : services de soutien civique - Vacant
  
Les directeurs en chef pour lutter contre la corruption et pour la sécurité sont
Directeur général adjoint: Anti-corruption et sécurité-C Khwela - (par intérim)
Directeur en chef: enquête-C Khwela
Directeur en chef: Services de sécurité - S Hancock
  
(Tous les noms des responsables principaux sont sur le site Web des affaires intérieures. La structure/ organigramme des affaires intérieures est aussi sur ce blog)

5 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, contactez le directeur général adjoint qui correspond à votre affaire.

6 - Si, après 3 jours, vous n'obtenez pas de réponse satisfaisante, envoyez un message électronique au directeur général, M. Mkuseli Apleni, avec un résumé de votre problème (Mkuseli.apleni @ dha.gov.za). Indiquez :
· Quels documents vous avez demandés
· Quand vous avez remis votre demande
· Le bureau où vous avez remis votre dossier
· Vos numéros de référence pour votre dossier et le numéro de référence du CSC de votre plainte
· Quels directeurs en chef et quel directeur général adjoint vous avez contactés avant d’avoir contacté le DG.
· Les résultats qu’il vous faut et quand il vous les faut.

7-Si, après 5 jours, vous n'obtenez pas de réponse satisfaisante, téléphonez au DG sur son portable 0824497535.

********* Assurez-vous que vous pouvez résumer votre affaire et le résultat souhaité en 2 minutes car le DG est un fonctionnaire supérieur très occupé.************
   
Selon mon expérience, il répond lui-même à son téléphone portable, si vous lui téléphonez entre 7h15 et 8 heures du matin. Après cela, il est en réunion.

****** S'il vous plaît, rappelez-vous qu’avant de téléphoner au DG, vous devez avoir épuisé toutes les autres possibilités pour résoudre votre affaire .****************
   
8-Si vous n’avez pas de résultat en téléphonant au DG, envoyez un fax au ministre au 0128107307 ou au 0124326637 (confirmez ces numéros avec la CSC, avant l'envoi du fax). Ou contactez le secrétaire particulier (PA) du ministre pour confirmer le numéro de fax.

9-Si vous ne recevez pas de résultat en contactant le ministre, alors déposer une plainte auprès du Protecteur du citoyen (Public protector).

Selon mon expérience, téléphoner au DG marche en effet quand tout le reste échoue.
   
Aussi à partir de mon expérience, les hauts responsables du Ministère de l'Intérieur semblent très désireux de traiter directement avec les membres du public. Les contacter vous-même leur montre combien l’affaire vous est importante.

Résumé de la procédure de plaintes

1.Centre de Service Clientèle (Customer Service Centre (CSC))>>> 2. Directeur du CSC (CSC Manager)>>> Unité d'intervention opérationnelle (Operational Response Unit) >>> 4. Directeur en chef (Chief Director)>>>5.Directeur Général Adjoint (Deputy Director General (DDG))>>>6. Directeur Général (Director General(DG))>>>7.Téléphone portable du Directeur Général>>>8.Ministère>>>9.Protecteur du Citoyen (Public Protector)
  
Avertissement: ceci n'est pas une procédure de plaintes officielle des affaires intérieures. C'est la procédure que j'ai suivie qui a été la plus efficace. Pour une explication de la procédure officielle des plaintes, veuillez contacter le centre de service clientèle des affaires intérieures. En cas de doute, la version anglaise de ce texte est valable. Cette traduction n’a pas été faite par un traducteur officiel, et là où vous trouvez des erreurs ou des omissions, veuillez me les indiquer, en me donnant la version correcte – merci !

Translation by a good friend